A Framework for Choosing Where and When to Use Gen AI

This Harvard Business Review infographic helps organizations determine where generative AI can add the most value by evaluating tasks along two dimensions: the consequences of potential errors and the type of knowledge required. By mapping tasks within this matrix, leaders can determine whether AI should handle them entirely, collaborate with humans, or stay firmly in the realm of human judgment. The goal is clarity, understanding which responsibilities are best suited for automation, augmentation, or distinctly human expertise.